Shipping policy

Where we ship
We currently ship to the United Kingdom, the United States and Europe.

Made to order
Every Zuni & Genie product is printed to order just for you. This means your order needs time to be produced before it's dispatched.

Production time
Orders are usually produced within 1–3 business days. Production time is separate from delivery time and may occasionally take longer during busy periods, holidays or unexpected production delays.

Estimated delivery times (after dispatch)
Delivery after dispatch is generally 2–30 business days depending on destination and fulfilment location. International deliveries may take 10–30 business days.

These are estimates, not guarantees. Delivery can be affected by carrier delays, customs checks, public holidays and busy periods such as Christmas.

Shipping costs
Shipping costs are calculated and shown at checkout before you pay.

Tracking
Where tracking is available, we'll email you tracking details once your order has been dispatched.

Customs and import charges
International orders may be subject to customs duties, import taxes or handling fees charged by the destination country or the carrier. Where these charges apply and aren't collected at checkout, they're the customer's responsibility. Some items may be produced and shipped from outside your country. If you're unsure, please contact us before ordering.

Checking your address
Please make sure your delivery address is correct when ordering. If you notice a mistake, email us straight away at support@zuniandgenie.com. We can only change an address before your order goes into production.

Delayed orders
If your order hasn't arrived and the estimated delivery time has passed, please email us at support@zuniandgenie.com with your order number and we'll look into it with the carrier.

Lost orders
If your order appears to be lost in transit, contact us at support@zuniandgenie.com with your order number. Once confirmed, we'll arrange a replacement or refund. Items remain our responsibility until they're delivered to you.

Damaged orders
If your order arrives damaged, please contact us at support@zuniandgenie.com as soon as reasonably possible with your order number and photos where you can. We'll arrange a replacement or refund. Please don't send damaged items back unless we ask you to.

Marked as delivered but not received
Please first check around your property, with neighbours, and in any safe place or collection point mentioned by the carrier. If you still can't find it, contact us at support@zuniandgenie.com with your order number and we'll investigate with the carrier.

Your rights
This policy doesn't affect your statutory rights.